Privacy Policy
Effective Date: June 13, 2026
At JB HOUSE CLEANING LLC (doing business as "JB Cleaning USA"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard your data when you use our website, online booking services, chatbots, or speak with our agents.
1. Information We Collect
We collect personal information that you voluntarily provide to us when booking a service, subscribing to our newsletter, contacting us, or interacting with our automated systems (chatbot/voice assistant). This information includes:
- Full Name
- Contact Information (such as email address and phone number)
- Billing and Service Addresses
- Property Information (such as number of rooms and estimated square footage)
- Special requests, notes, or details about your property
2. How We Use Your Information
We use the information we collect to:
- Process and confirm your cleaning bookings
- Send transactional updates (such as booking confirmations, schedule changes, and reminders) via email and text message (SMS)
- Communicate with you regarding customer support inquiries
- Provide price estimates and evaluate service capabilities
- Improve website functionality and user experience
⚠️ SMS & Mobile Data Protection Policy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
3. SMS Consent and Text Messaging
If you check the SMS consent box in our booking forms, you explicitly agree to receive text messages (SMS) from JB HOUSE CLEANING LLC regarding your booking updates, confirmations, or administrative notices at the phone number provided.
- You can opt out of receiving SMS at any time by replying STOP to any text message you receive.
- For support or questions regarding our messaging program, you can reply HELP or contact us directly at (888) 873-1806.
- Consent to receive text messages is completely voluntary and is not a condition to purchase any services from us.
4. Third-Party Service Providers
We share your data only with trusted third-party service providers (such as Twilio for SMS delivery, Stripe for payment processing, and Google for OAuth and maps integration) as necessary to perform these operations on our behalf. These third parties are legally bound to protect your information and cannot use it for their own purposes.
5. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- 🏢 Legal Entity: JB HOUSE CLEANING LLC
- 📍 Address: Pinellas County – Tampa Bay, Florida
- 📞 Toll-Free Phone: (888) 873-1806
- ✉️ Email: jbcleaningusa@gmail.com